DELIVERY & RETURNS

Free delivery

Free Colissimo delivery To celebrate the release of our new collection, Colissimo delivery to France is free of charge for any purchase of at least one hand fan from the 2020 collection.
A discount of € 4.50 automatically applies to other delivery methods and other destinations.

Free Tracked Letter Delivery Orders under 100g including 2 pins or more entitle you to free “Tracked Letter” delivery to France.
For other delivery methods (including “Tracked Letter” delivery to some eligible international destinations), a discount of € 1.45 automatically applies at checkout.

When will I receive my order ?

You can’t wait to receive your fan? We look forward to sending it to you!
Orders are usually processed and shipped within 48 hours of your order (excluding weekends, holidays, and exceptional closing indicated on the site). We will notify you by email as soon as your parcel ships and you will receive a tracking number to keep informed of its delivery (valid for delivery modes which include a tracking number).

Delivery times vary depending on the delivery method you have chosen:

FRANCE
Mondial Relay Colissimo Chronopost
48 to 72h 48h 24h
EUROPE
Mondial Relay Standard delivery Chronopost
3 to 6 days 4 to 8 days 48 to 72h
REST OF THE WORLD*
Standard delivery
7 to 12 days

These delivery times are indicative and do not take into account any potential delays that would be beyond our control.

* For delivery outside the European Union, customs fees may be applied and are the responsibility of the customer: the products are billed excluding tax. On parcel delivery, La Poste or the postal office of the country of destination may request the collection of customs clearance fees and customs duties and local taxes. It is the responsibility of the consignee to pay customs clearance fees and local customs duties and taxes of the country of destination.

How to return my order?

It makes us a little sad to see you change your mind, but it happens.
Provided that the products are still in their original packaging and that they have not been used, altered, damaged or soiled, you have a withdrawal period of fourteen (14) working days from the date of delivery.

Ramdam Dlx is a very small company, and we can not yet offer free returns (find out more). Any return should be sent at your expense to the following address: Ramdam Dlx, 4 villa Borrégo, 75020 Paris, France.
The products must be accompanied by the order number that was indicated in the order confirmation email.

In case of return of damaged goods, Ramdam Dlx will return them to you and you will be held to pay the shipping costs. Upon receiving your return, you will be informed by email of the processing of your request. Ramdam Dlx reserves the right to refuse a return in the following cases:

  • the return was made too late, the right of withdrawal has not been exercised within fourteen (14) working days.
  • the return is non-compliant since the products must be returned in their original condition and packaging.

Ramdam Dlx agrees to refund the returned products that comply with the terms set out above, within fourteen (14) days from the date of receipt of your return. A confirmation email will be sent to you. You will be refunded the full amount of the returned products excluding shipping costs. If you wish to exchange, it will be necessary to request a refund and place a new order.